Refund policy
1. Terms of Service
By using northfit.co and placing an order, you agree to these terms.
About us
NorthFit is operated by Digimoov LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Contact: support@northfit.co.Products
We make every effort to describe our products accurately. Product images are for illustration; actual packaging may vary slightly. Sizing is provided as a guide — please check our Size Guide before ordering to choose the right fit.Orders and pricing
All prices are shown in the currency displayed to you at checkout based on your location, and include or exclude applicable taxes as indicated there. We reserve the right to correct pricing or listing errors before an order is dispatched. A contract is formed once we confirm dispatch of your order, not at the point of payment.Product care
To keep the fabric soft and long-lasting, we recommend machine washing cold and avoiding fabric softener, which can coat the fibers and reduce breathability. Tumble dry low or hang dry.Intellectual property
All content on this site (text, images, logos, design) is owned by or licensed to NorthFit and may not be reproduced without permission.Limitation of liability
Nothing in these terms limits our liability where it would be unlawful to do so (for example, for death or personal injury caused by our negligence, or for fraud). Subject to that, our liability for any claim relating to your order is limited to the amount you paid for the product.Governing law
These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere, you may also benefit from mandatory protections under the law of your own country of residence.Changes to these terms
We may update these terms from time to time; the current version will always be posted on this page.
2. Refund Policy
Your legal right to cancel (14-day cooling-off period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, email us at support@northfit.co within 14 days of delivery. You then have a further 14 days to return the item to us. Return shipping costs for cancellations under this section are the customer's responsibility.Important exception for worn items
Because of hygiene reasons, once the hygiene liner or tags have been removed from the product, you lose the right to cancel under the Regulations above — unless the product is faulty or not as described. This is a standard, legally recognised exception for underwear and intimate apparel, and we tell you about it clearly before you buy.Cancelling an order that has already shipped
Once your order has been dispatched, we're unable to intercept or cancel it while it's in transit. If you no longer want the item, you have two options: refuse the delivery (it will be returned to us, and once received we'll process your refund minus the original shipping cost), or accept delivery and then follow the standard 14-day cancellation process above. We cannot process a cancellation or refund for an order that is in transit and has not yet been delivered or returned to us.Our Money-Back Guarantee
On top of your legal rights above, we may offer an extended money-back guarantee (for example, 30, 60 or 90 days) as part of a current promotion. The guarantee period that applies to your order is the one shown on the product page and at checkout at the time you place your order — always check there for the exact number of days currently on offer. We may change, shorten, extend, or withdraw this promotional guarantee at any time for future orders, but whatever period was shown to you when you purchased will always be honoured for your own order.Where a guarantee applies to your order: if you've genuinely tried NorthFit as directed and you're not happy with your results, contact us at support@northfit.co within the guarantee period stated at your time of purchase, with your order number. We'll ask a few quick questions about how you used the product so we can help — this isn't to make it hard, it just helps us confirm the order and prevent misuse. This guarantee is limited to one redemption per customer/household, and does not cover return shipping costs.
Faulty or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, contact us within a reasonable time with photos of the issue and we will offer a replacement or full refund, including reasonable return shipping — this is separate from, and in addition to, the guarantees above, under the Consumer Rights Act 2015.How refunds are processed
Approved refunds are issued to your original payment method within 14 days of us receiving the returned item (or proof of return), or within 14 days of approving your guarantee claim.Disputes and chargebacks
Before opening a chargeback or payment dispute with your bank or card provider, please contact us first at support@northfit.co so we can resolve the issue directly — most problems can be sorted out faster this way than through a bank dispute. If a chargeback is filed without giving us the chance to help first, we reserve the right to dispute it and provide your payment provider with evidence of order fulfilment (proof of delivery, order and support correspondence, etc.). This does not affect your legal right to a refund under this policy or under the Consumer Rights Act 2015 — it simply asks that you give us a fair opportunity to put things right before escalating.
3. Shipping Policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel in real time.Delivery Times
Estimated delivery is 5–10 business days across the United States, United Kingdom, Canada, Australia, and New Zealand, from dispatch. These timeframes are estimates only and may vary due to factors outside our control, including: carrier delays, customs checks, weather conditions, periods of high logistics volume, and other exceptional events disrupting transport. Delivery times are not a guaranteed date.Shipping Costs
Applicable shipping costs are shown before you confirm your order at checkout. Depending on your location and how your order is fulfilled, it may be subject to import duties or taxes charged by customs on delivery — where this applies, these charges are the customer's responsibility and are not included in the price paid at checkout.Shipping Promotions
We may occasionally offer free or reduced-rate shipping promotions. Applicable terms are clearly shown at checkout when they apply.Order Tracking
Once dispatched, you'll receive a tracking link to follow your parcel in real time. It's your responsibility to regularly check the tracking information provided by the carrier.Parcel Marked as Delivered
When a carrier confirms delivery to the address provided at checkout, the order is considered delivered, and the carrier's confirmation is treated as conclusive evidence. NorthFit cannot be held responsible for loss, theft, disappearance, or late collection of a parcel after the carrier has confirmed delivery, provided the address given was complete and accurate. To dispute a delivery confirmed by the carrier, contact our support so we can open an investigation. We may request supporting documents, including a signed statement of non-receipt, proof of identity, and any other information needed to process the claim.Lost or Damaged Parcels
NorthFit is not responsible for parcels lost or damaged in transit unless shipping protection/insurance was selected at checkout. If you added shipping protection to your order and your parcel is lost or arrives damaged, contact support@northfit.co with your order number and we'll arrange a replacement or refund. Without shipping protection, we're unable to offer a replacement or refund for loss or damage occurring in transit — we can still assist with filing a claim with the carrier where possible.Delays and Delivery Issues
We are not responsible for delays caused by carriers, customs, weather, or any other event outside our control. If your order hasn't arrived within the estimated timeframe, contact support@northfit.co and we'll help track your parcel.Carrier Investigation
In the event of a delivery issue, we may open an investigation with the relevant carrier. The time needed depends solely on the carrier. No refund or reshipment can be guaranteed before the investigation is closed and the carrier's findings received.Delivery Address Responsibility
You're responsible for the accuracy of the information provided when ordering. An incomplete or incorrect address may cause delays, extra charges, or non-delivery. Orders delayed or undeliverable due to an address error are not eligible for a refund of costs already incurred.Disputes and Chargebacks
Before opening a dispute with PayPal, your bank, or filing a chargeback, please contact our support first so we can resolve the issue directly. In the event of a dispute, NorthFit reserves the right to share all relevant order information with the parties involved, including: order confirmation, billing and delivery address, tracking history, delivery confirmation, correspondence with the customer, order IP address, and any other evidence establishing that the order was properly fulfilled. This does not affect your legal right to a refund under our Refund Policy or applicable consumer law — it simply asks that you give us a fair chance to resolve things first.Contact
support@northfit.co