Shipping policy

Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel in real time.

Delivery Times
Estimated delivery time to the United Kingdom is 6–10 business days from dispatch. These timeframes are estimates only and may vary due to factors outside our control, including: carrier delays, customs checks, weather conditions, periods of high logistics volume, and other exceptional events disrupting transport. Delivery times are not a guaranteed date.

Shipping Costs
Applicable shipping costs are shown before you confirm your order at checkout. Depending on how your order is fulfilled, it may be subject to import duties or taxes charged by UK customs on delivery — where this applies, these charges are the customer's responsibility and are not included in the price paid at checkout.

Shipping Promotions
We may occasionally offer free or reduced-rate shipping promotions. Applicable terms are clearly shown at checkout when they apply.

Order Tracking
Once dispatched, you'll receive a tracking link to follow your parcel in real time. It's your responsibility to regularly check the tracking information provided by the carrier.

Parcel Marked as Delivered
When a carrier confirms delivery to the address provided at checkout, the order is considered delivered, and the carrier's confirmation is treated as conclusive evidence. NerivLabs+ cannot be held responsible for loss, theft, disappearance, or late collection of a parcel after the carrier has confirmed delivery, provided the address given was complete and accurate. To dispute a delivery confirmed by the carrier, contact our support so we can open an investigation. We may request supporting documents, including a signed statement of non-receipt, proof of identity, and any other information needed to process the claim.

Delays and Delivery Issues
We are not responsible for delays caused by carriers, customs, weather, or any other event outside our control. If your order hasn't arrived within the estimated timeframe, contact support@nerivlabs.com and we'll help track your parcel.

Carrier Investigation
In the event of a delivery issue, we may open an investigation with the relevant carrier. The time needed depends solely on the carrier. No refund or reshipment can be guaranteed before the investigation is closed and the carrier's findings received.

Delivery Address Responsibility
You're responsible for the accuracy of the information provided when ordering. An incomplete or incorrect address may cause delays, extra charges, or non-delivery. Orders delayed or undeliverable due to an address error are not eligible for a refund of costs already incurred.

Disputes and Chargebacks
Before opening a dispute with PayPal, your bank, or filing a chargeback, please contact our support first so we can resolve the issue directly. In the event of a dispute, NerivLabs+ reserves the right to share all relevant order information with the parties involved, including: order confirmation, billing and delivery address, tracking history, delivery confirmation, correspondence with the customer, order IP address, and any other evidence establishing that the order was properly fulfilled. This does not affect your legal right to a refund under our Refund Policy or the Consumer Rights Act 2015 — it simply asks that you give us a fair chance to resolve things first.

Contact
support@nerivlabs.com